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Once Canopy has received and evaluated your return, the brand will promptly notify you of your refund status. If approved, your original payment method will be automatically credited, typically within 1-3 business days. Refunds are only issued for Canopy products directly purchased from https://getcanopy.co. Many return reasons require a review by the Customer Experience team before a return label is created. For US customers, Canopy offers a prepaid return label via UPS, while Canadian customers must cover the postage cost for returns. Items returned without prior approval through the mentioned process will not be accepted. Canopy subscription refills and unit accessories are final sale and only eligible for a refund in cases of damage. All Gift Cards are also final sale and non-returnable.
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