Gap Coupons & Promo Codes

Return Policy & Exchange Policy

Items cannot be returned to Gap, Old Navy, Banana Republic, or Athleta in store. If an item sold and shipped by a third-party seller isn't quite right and is not final sale, the brand allows it to be returned by mail directly to the seller. Should any item arrive damaged, customers are encouraged to contact customer service at 800-427-7895 (inside the U.S.) or 614-744-3907 (outside the U.S.) to file a damage claim. For returns by mail, items should be sent to 100 Gap Inc. Direct Gateway, Groveport, OH 43125. Once processed, refunds are issued to the original form of payment.