Gilt City Coupons & Promo Codes

Return Policy & Exchange Policy

Gilt City offers a 21-day return policy from the shipment date, and all returns must be completed by mail. The brand kindly requests that items be in their original condition, complete with all tags and packaging. Should you receive damaged, defective, or incorrect items, Gilt City encourages you to reach out to Customer Service with your order details and let them know whether you prefer a replacement or site credit. When it comes to refunds, Gilt City provides two options: merchandise credit with free return shipping, or a refund to your original payment method with a $11.99 return fee. If you're returning a gift for merchandise credit, a Gilt account will be necessary.