It Works Coupons & Promo Codes

Return Policy & Exchange Policy

It Works takes pride in its Refunds and Returns Policy, which applies to Loyal and Retail Customers, as well as Distributors in certain instances. For a refund, the brand requires that all returned items be post-marked within thirty days of the original ship date. The product must remain unopened and in "new" condition. If returning apparel, it should be unaltered, unwashed, and unworn, with the original tags attached and packaging included. The customer is responsible for covering all return shipping costs, and original shipping charges are not refundable. To ensure a smooth return process, a traceable shipping method must be used if the Self-Service returns process is not utilized. It Works is not liable for the shipping costs of returned items or for any return shipments that may be lost.