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Kendall Hunt ensures that in-stock items typically ship within two business days, with delivery times varying based on the carrier. For UPS, the average shipping time is seven business days. Traceable shipping options via DHL, UPS Worldwide, and FedEx International are available for international locations, including U.S. territories. However, due to the nature of the materials and packaging, kits cannot be shipped to international locations, including Canada, Guam, and Puerto Rico. Rush shipping is also not available for these areas.
Kendall Hunt ensures that all claims are reported within 30 days or less by reaching out to the Customer Service Department at 800-228-0810 or via email at orders@kendallhunt.com. The brand kindly reminds customers that digitally delivered products cannot be returned. Returns that do not adhere to the Return Guidelines will not receive credit, will not be returned, and will be discarded. To ensure a smooth process, all returned products must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges, including duties, custom fees, and taxes where applicable.
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