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KORA Organics is delighted to offer free US standard shipping on orders over $75 and free express shipping for those totaling $100 or more. The brand ensures that most locations in the contiguous USA will receive their items within 7-10 working days, with expedited shipping available for an additional fee, which guarantees delivery in just 3-5 business days. Orders placed after 3pm on Fridays are processed the following Monday. A tracking number is emailed upon dispatch, allowing customers to keep an eye on their package's journey. It's worth noting that KORA Organics cannot ship to PO Boxes or collection points in the United States due to logistical constraints. Additionally, there may be challenges in shipping to some countries because of customs regulations.
KORA Organics ensures that all products must be unopened and in their original condition for returns. The brand requires that returns be sent back within 7 days from the date of receipt, and proof of purchase or order information is necessary. Refunds are processed in the original payment form once the items are received. Customers are responsible for covering the shipping costs for returns. KORA Organics does not offer a refund or exchange for opened or used products unless they are faulty. For any faulty or damaged products, customers can email the customer care team with details. For US orders, customers should contact usainfo@koraorganics.com to obtain a return shipping label and instructions. All claims are honored at the discretion of KORA Organics. For Australian orders, customers need to reach out to info@koraorganics.com for approval and the return address.
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