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Lumebox is committed to ensuring customer satisfaction. For any products not marked as non-returnable on the site, Lumebox accepts returns within 30 days of purchase, provided that the items are in their original condition and packaging, with all components intact. To initiate a return, customers should contact help@thelumebox.com to obtain an Authorized Return Number (ARN); returns without an ARN will not be accepted. If returned items have damaged or missing components, Lumebox will refuse and discard them. A 15% restocking fee applies to all returns, and customers are responsible for shipping and handling charges. Lumebox does not offer exchanges or substitutions for returned products. Any items sent outside the 30-day window or not approved for return must be shipped back at the customer's expense. Additionally, no refunds are provided for products designated as non-returnable.
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