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Potensic ensures most standard shipments are sent via USPS, UPS, DHL, or YunTrack, depending on the order's size and weight. The brand aims to ship all orders within 48 hours of receipt, though this may vary during public holidays or busy seasons. Deliveries primarily reach US mainland addresses, with PO Boxes not supported. Some models can be delivered to the United Kingdom, Australia, Canada, European countries, and select South American and Asian countries, with shipments to South America and Asia originating from China. Potensic maintains warehouses in the United States, the United Kingdom, the Czech Republic, and China. For any questions, feel free to contact info@potensic.com.
Potensic offers a 30-day return policy, allowing customers to return undamaged products for a full refund within 30 days of delivery. The brand ensures that items must be unworn, unused, with tags, and in their original packaging. For returns, Potensic invites customers to reach out via info@potensic.com. Once the return is approved, refunds are processed within 3-5 business days. For exchanges, Potensic suggests returning the item and making a separate purchase for the new one. Bulk order return or replacement policies may differ, so the brand recommends contacting info@potensic.com for more information.
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