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When an order is returned due to a refusal to pick up the package, PowerTac refunds only the product cost, minus the original shipping and handling, return shipping, and a 50% restocking fee. It may take up to three weeks to determine the return shipping cost before issuing the refund. Custom or specialty products are non-returnable unless found to be defective. The brand allows customers to waive the delivery signature, but it is not responsible for packages delivered without a signature or stolen after delivery.
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