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If you're not satisfied with your purchase, Prose allows you to return a product within 3 days after delivery for a replacement or a refund, minus the shipping fees. In cases where the return isn't due to an error on the brand's part, customers will need to cover the shipping costs both ways. Should the products malfunction within 90 days of shipment, you can return them for a full refund or replacement, and Prose will reimburse the shipping cost when provided with a receipt. However, after 180 days from the shipment date, requests for refunds or replacements are no longer accepted.
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Prose's top-selling custom haircare products are personalized shampoo, conditioner, and hair oil formulated with natural ingredients like rosehip for smoothing and cucumber oil for strengthening roots. These tailored solutions address specific hair concerns through their signature 25-question diagnostic quiz.


