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PureFish takes pride in ensuring customer satisfaction, but unfortunately, the brand cannot offer refunds or exchanges once an order has been placed. To address any issues, all claims must be filed within 48 hours of the delivery timestamp, as noted by the tracking company. The brand is not responsible for incorrect or incomplete addresses, and similarly, cannot be held liable for lost or stolen deliveries after the seafood has been delivered. For any errors made during the ordering process or other concerns, customers are encouraged to reach out via email at contact_pf@purefish.com.
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