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RAEV Bikes ensures that all orders over $200 and warranty replacements are shipped with a signature required, unless the customer requests otherwise or there are special circumstances. Most deliveries happen between 8 AM and 8 PM and need to be signed for. If a package is returned due to failed delivery attempts, a $35 reshipping fee will apply. Refused packages, except for items damaged during transit, may incur a 15% re-stocking fee. RAEV Bikes offers free shipping for electric bikes, excluding remote areas, and generally ships bikes within 2-3 business days, with delivery taking 2-5 business days depending on the location. Note that accessories and parts are not included in the free shipping offer.
To be eligible for a return, the electric bike from RAEV Bikes must have fewer than twenty (20) miles on the odometer and show no signs of wear, dirt, dust, fragrance, or any other indication of use. The bike should be in the same condition and packaging as when it was received, including all items from the box. It must also be repackaged using the original shipping materials and box. The recipient is responsible for the return shipping costs. New and unused items can be returned within 30 days of receipt for a full refund, minus a 15% restocking fee. For used items, a 20% restocking fee applies. To start the return process, simply email support@raevbikes.com to get a Return Merchandise Authorization (RMA) number.
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