Straand Coupons & Promo Codes

Return Policy & Exchange Policy

If you have received incorrect, damaged, or faulty items, Straand kindly asks that you provide details, including photos, within 30 days of purchase. The brand will then verify whether you are entitled to a replacement with new products and provide instructions accordingly. To ensure your request is processed promptly, please include your order confirmation number in the subject line, so the team can easily find your order. If you need to return products in accordance with this policy, feel free to contact the Scalp Support Team to learn how to send damaged products back to the nearest warehouse. For hygienic reasons, Straand does not accept returns or exchanges for accessories. Always remember to include your order confirmation number in the subject line along with pictures of the products you wish to return.