T Mobile Coupons & Promo Codes

Return Policy & Exchange Policy

T Mobile offers the flexibility to return or exchange a device or accessory for a refund within 14 days of the purchase or lease date. To do this, customers need to bring the device back with their receipt, in its original packaging, and ensure all contents are undamaged and in good working condition, with no material alterations to the hardware or software. The device can be returned to a T-Mobile retail location or shipped back within 20 days from the shipping date. When processing refunds and exchanges, any rebates received and shipping costs will be deducted. Additionally, restocking fees may apply, which vary based on the full retail price (FRP) of the device: $70 for devices with an FRP of $600 or more, $40 for devices with an FRP between $300 and $599, and $20 for devices with an FRP of less than $300.