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The London Sock Exchange offers various shipping rates for UK deliveries, including standard, express, or couriered options. For EU orders, those under €150 include customs fees, while orders over €150 may incur local import duties and VAT. In the USA, socks arrive within 3-7 working days with tracked delivery, and the shipping cost includes all tariffs and charges. The brand also ships to Australia, Switzerland, Canada, Norway, New Zealand, Japan, Singapore, South Korea, and the UAE; for specific international requests, customers are encouraged to get in touch.
The London Sock Exchange offers a 30-day return policy for customers within the UK, starting from the day the order is received. To initiate a return, simply email hello@thelondonsockexchange.net with the order number and the items to be returned. The brand will then provide a Royal Mail tracked return label, and a £2 return fee will be deducted from the refund. For international returns, customers should also reach out via email to receive instructions, though return shipping costs are not covered by the brand. It's important that all items are unworn, unwashed, and in their original packaging with labels intact. In the case of faulty or incorrect items, customers can contact the brand with the order number, details, and a photo, and The London Sock Exchange will cover the return shipping. Refunds are processed within 21 days of posting the return.
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