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Wolf vs Goat offers shipping to the United States, Canada, and internationally. Delivery times outside the U.S. are estimates, as customs may cause delays. For orders shipped to Virginia, a 6% sales tax is added. The brand kindly reminds customers that any additional taxes, fees, tariffs, import fees, and surcharges imposed by the destination country are the customer's responsibility. USPS does not cover these charges and will bill the recipient accordingly.
To initiate a return, customers are invited to email concierge@wolfvsgoat.com with their order number, a list of the items they wish to return, and the reason. If an exchange is preferred, simply mention the desired item, and Wolf vs Goat will provide the necessary instructions. It's important to note that any returns shipped back without prior authorization will not be accepted. All returns must be made within 14 days of receipt. For a refund, minus shipping costs, merchandise must be unwashed, unworn, and unaltered. Undergarments are non-returnable unless unopened or defective. Shipping and handling fees are non-refundable. Sale items, including those purchased with promotional codes, can only be exchanged or returned for store credit unless otherwise specified. Items purchased at 30% or more off are final sale. Made to Measure and Made to Order items are non-returnable.
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