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WoolBox ensures all orders are fulfilled using Royal Mail & DHL Tracked Services. For North American customers, WoolBox dispatches orders from the United Kingdom via Royal Mail International. The delivery time for Royal Mail Standard Shipping (Tracked) is 5 to 10 working days for USA and Canada. Shipping costs depend on the weight, such as $8.99 US or $10.99 CAD for up to 0.5kg. Import duties and taxes, if applicable, are the customer's responsibility.
WoolBox accepts returns up to 30 days after the order is received, offering a full refund if the items are in fully resalable condition and in their original packaging. The brand cannot process returns for items that have been used or cut. Refunds are processed within 14 days of receiving the returned goods. If customers receive faulty or damaged items, they can email WoolboxCustomerService@woolbox.co.uk with their order number and details for assistance.
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