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Zoe Lev offers a variety of shipping options to suit different needs. For domestic orders, the brand uses USPS Ground, which takes 3 to 5 days in transit and is not insured, as well as UPS Ground, which delivers within 1 to 5 business days. For faster delivery, UPS 2-day Air and UPS Overnight are available, with UPS Express only shipping on business days. The brand also ships to PO Boxes via USPS. International customers can choose between USPS, which typically takes a few weeks and tracks only until it leaves the US, or UPS, which usually arrives in 1-2 weeks and is fully trackable. Zoe Lev provides free shipping for domestic orders over $300.
Zoe Lev invites customers to submit a return form within 10 days of delivery to start the return process, noting that some exclusions apply. The brand only accepts returns and exchanges on eligible items that are unworn and in their original packaging, which must be shipped back within 5 days of receiving a return authorization code. Unauthorized returns or those shipped after 15 days from delivery will not be accepted. Exchanges are considered final sale. Additionally, there is an 8% handling and restocking fee for all returns, and service fees, such as shipping and rush charges, are non-refundable.
Visa, MasterCard, Discover, American Express, ShopPay, AfterPay
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