Elegoo Coupons & Promo Codes

Shipping Policy

If you have opted for Worry-Free Delivery, Elegoo ensures that you will receive an email from Seel. In case of any lost, stolen, or damaged products due to logistics issues, feel free to report these concerns via the Seel email or seek assistance by contacting them. For those who have not chosen Worry-Free Delivery, Elegoo invites you to reach out at info@elegoo.com. The brand will coordinate with the logistics company to verify the situation and assist in filing a claim if necessary. Once the package has been dispatched, it's important to promptly monitor its status. If the package status remains unchanged for over 7 days, or if the package has been signed for but not received, please contact Elegoo immediately to prevent exceeding the logistics channel's tracing period. Upon receiving the goods, make sure the order is complete and undamaged. For any logistics inquiries, don't hesitate to reach out without delay. Please ensure that accurate information is provided when placing your order and keep your phone line open. If a product is returned because the delivery failed and you did not contact the delivery company within 5 days of the delivery attempt, or if the delivery was unsuccessful due to an incorrect address, Elegoo reserves the right to request payment for the return shipping and an additional re-delivery cost before resending the item. Shipping fees and free shipping thresholds vary by country and region.