Lowe's Coupons & Promo Codes

Return Policy & Exchange Policy

Lowe's is committed to ensuring customer satisfaction, offering a 90-day return or exchange policy for most new and unused merchandise, provided the original receipt is presented. Any exceptions to this policy are clearly outlined in the Return Policy Exceptions. When valid proof of purchase is provided, Lowe's will happily process an exchange or refund using the original method of payment. For items bought through a third-party marketplace, returns are accepted within 90 days, with proof of purchase, and will be credited as in-store credit. Should an order arrive damaged, incomplete, or require replacement parts, customers are encouraged to reach out to Lowe’s customer care at 1-800-445-6937 within three days of receiving the item to report any issues or damage.